Frequently
asked questions

GENERAL &
ACCOUNT
HOW DO I 
START
PLAYING?

It’s easy! Visit app.playside.gg and sign up in one click with Roblox, Discord, Gmail, or Apple.

Link your Roblox account, then start earning STARs from Quests.

Make sure to join our Discord to stay up-to-date with PLAYSIDE!

DO I NEED A
ROBLOX 
ACCOUNT?

Yes, you will need to create a Roblox account and connect it to PLAYSIDE to claim your UGC rewards and play.

What DEVICES CAN I USE FOR
PLAYSIDE™?

PLAYSIDE works on PC/Mac desktop web browsers and mobile devices.

ARE THERE 
ANY COSTS 
INVOLVED WITH USING 
PLAYSIDE™?

The PLAYSIDE App and PLAYGROUND are free to use.

Age requirement to join PLAYSIDE™?

PLAYSIDE is not intended for children under the age of 13.

PLAYSIDE™ &
PLAYGROUND™
What is PLAYSIDE™?

PLAYSIDE™ is a Gaming Rewards App for Roblox UGC Limiteds, digital collectibles and real-world prizes from your favorite brands. Play games, complete quests, and win free rewards all in one place!

What is PLAYGROUND™?

PLAYGROUND™ is the PLAYSIDE™ Roblox experience. Explore playable custom maps, make friends, and unlock in-game items in a virtual universe. Find and Collect STARs scattered on the map. Claim FREE UGCs made by top creators. Try on and flex your avatar wearables in-game. Have fun!

What else can I do in the Roblox game?

PLAYGROUND™ is an open world with many areas and activities to enjoy, like:
- Skateboarding
- Ziplining
- Dancing
- Swimming/Underwater Exploration
- Popping Bubbles
- Dance Floor to Meet and Hang Out
- Leaderboard for STARs and UGCs
- Collect Badges

WHAT's IN MY 
BACKPACK?

Open your Backpack to see all your digital rewards and collectibles in one place. Manage your inventory of STARs, GEMs, Loot Boxes, UGCs, and other prizes.

STARS & GEMS
What ARE STARS?

STARs are the main digital currency and collectible points used in PLAYSIDE™ and PLAYGROUND™. In both portals, STARs are earned, collected, and exchanged for various rewards.

WILL MY STARS EXPIRE?

Your STARs will expire if your account is inactive for too long.

How do I earn STARs?

PLAYSIDE™ APP:
-
Sign up and login daily
- Complete quests and daily tasks
- Refer friends to join PLAYSIDE™
- Spin & Win to unlock STARs loot boxes

PLAYGROUND:
-
Explore our Roblox virtual world
- Collect STARs and items all over the map
- In-game achievements, ex: Pop bubbles

PARTNER EXPERIENCES & EVENTS:
-
Play featured games by brand partners
- Join RAIN STARs Daily and other community events
- Compete for top leaderboard spots

QUESTS
What ARE QUESTs?

Earn rewards by completing tasks in the PLAYSIDE™ App. Visit the Quests tab to see all available challenges!

How do I complete a quest and what do I get?

The PLAYSIDE™ App offers a range of fun quests to earn STARs. Each quest has unique rewards and requirements, so review the details. The selection can change anytime.

I completed a quest but didn’t get my reward. Why?

Ensure all requirements are met. If there’s an issue, contact us in the official PLAYSIDE Discord.

How often are new quests or prizes added?


Prizes and quests are updated regularly. Check the Quests tab in the PLAYSIDE™ App to see what's new!

ARE THERE 
OTHER quests?

PLAYSIDE™ reserves the right to change our selection of quests at any time.

ReWARDS
What KIND OF REWARDS can I get in playside™?

PLAYSIDE™ offers a variety of unique rewards you can earn and win from your favourite brands!

Spin The Wheel Prizes
FREE Loot Boxes, STAR Bundles, Robux, UGC, and more!

PLAYGROUND™ In-Game Items
Roblox UGC Limiteds by Top Artists
Virtual Avatar Wearables
Clothing
Accessories
Hairstyles
Animations, Emotes
Boosts, Pets, Skins, Gear, and More!

Digital Collectibles
STARs
GEMs
Loot Boxes

Tangible Prizes
Gift Cards (Robux or Monetary)
Merchandise, Toys, and Accessories
Exclusive Brand Perks and Products

What is a loot box?

A Loot Box is a collectible item with mystery prizes inside. Open it in your Backpack to reveal and claim what you won!
The rarer the Loot Box, the better the prize!

Legendary (Brand)
⭐⭐⭐⭐⭐

Mystical
⭐⭐⭐⭐

Epic
⭐⭐⭐

Rare
⭐⭐

Special

How CAN I EARN ROBLOX UGC LIMITEDS?

Redeem Roblox UGCs from Loot Boxes or at the Marketplace using STARs/GEMs!

How do I claim my prizes?

Check your Backpack to unlock Loot Boxes or STARs you've won.

Won a Roblox UGC code?
Tap the UGC item in your Backpack then tap ‘Claim’ to redeem your UGC in Roblox.

Won STARs?
Tap ‘Claim # STARs’ to add them to your balance.

SUPPORT 
& MISC
Roblox crashed and I didn’t get my STARs. Do I still get them?

The PLAYSIDE™ app tracks STARs in real time. If you lose STARs due to a crash, our team will try to recover them.

Where can I leave feedback or ask questions?

To send feedback, go to Profile → Settings → Feedback.

For any questions, please visit our Discord.

WHAT SUPPORT IS AVAILABLE for the playside™ app?

Read our Terms of Use and Privacy Policy to learn more.
Connect with our team on Discord, or email us at: info@playside.gg.