Where to send your message
Day-to-day feedback and general questions: [email protected]
Commercial deals, affiliate proposals and press requests: [email protected]
For most threads we try to reply within two working days. When your note is about a specific page, paste the URL and quote the exact sentence or figure you are questioning. That small step lets us retest quickly and come back to you with a clean answer.
| Type of message | Email address | Typical reply time |
|---|---|---|
| General questions, feedback, corrections | [email protected] | 1-2 business days |
| Affiliate, media and partnership requests | [email protected] | 2-3 business days |
| Privacy, data or GDPR requests | [email protected] | Within 30 days as required by law |
What we welcome from readers
- Corrections and updates. Bonus values, payout speeds and cashier menus move constantly. If something on the site no longer matches what an operator is offering, tell us and we will rerun the checks and refresh the page.
- Operator submissions. Casinos are welcome to put themselves forward for review. The rule that never bends applies to every one of them: our verdicts come out of our own testing, and neither a listing slot nor a particular score is for sale.
- Player experience reports. First-hand accounts, a KYC that stretched into weeks or a support agent who genuinely saved the day, feed our retesting queue and can move a casino up or down.
What is outside our remit
One line we want to be honest about: PlaySide.gg reviews casinos from the outside, we are not an operator ourselves. We hold no player accounts, we never touch player funds and we cannot step into disputes. Locked accounts, forgotten passwords and delayed cash-outs all need to go to the casino's own support desk. If an operator refuses to resolve a genuine complaint, take it to the licensing regulator that oversees that brand.
Worried about your gambling?
If play is starting to weigh on you, or on someone close to you, please do not sit on it. Our Responsible Gambling page gathers free and confidential support lines across the nine markets we cover. Adults 18 and over only.